Refund Policy

Last modified date for this page: July 17th, 2015, 17:43pm

Refund/Exchange Policy

We offer a 30 Day Guarantee on many services that we offer. Please call us at +603-7498 0040, with problems regarding our service within 30 days of service installation date. This refund policy must be in writing and on the terms of engagement, otherwise, refunds are issued less hours worked.

Also, send us a letter with your service issues clearly outlined to:

Cara Com My Media Sdn Bhd
1-1 & 1-2, Jalan DU 2/1,Taman Damai Utama,
Puchong 47180 Selangor MALAYSIA

*** Note:
1. We are not responsible for site uptime — call your hosting company.
2. We are not responsible for database integrity or updates unless you’ve paid for this service.
3. We are not responsible for content on your site. We only the produce the code that displays, not the manager of it.
4. We are not responsible for content not showing up outside of Internet Explorer or Firefox on Personal Computers or Laptops.
5. Design for non-compliant browsers (Internet Explorer, any version older than 6, all PDA or Mobile devices) is an extra service that is outlined in your terms of agreement.
6. Flash is considered non-compliant software and therefore may not be readily viewable on all browsers.
7. We are not responsible for your content showing up (or not showing up) on Google or other search engines.
8. We bill in 10 minute increments for all work and this includes phone calls and meeting time.

Non Payment

Unless otherwise specified, our payment terms are as follows:
All payment in full at the time of project completion.

Late fees (18%) apply at 30 days from invoice delivery, and we reserve the right to disable/remove your website for non-payment.
You may choose to not ‘view’ or open this invoice, but we will still take down the website or work if payment is not rendered.
Terms and conditions for customers may be found at
Payment of your invoice is considered to be an acceptance of these terms.

*** We reserve the right to disable/remove websites for non-payment.
Your quick payment is appreciated!

Project Order Cancellation Policy

Please submit any cancellation notes via our contact form , or call on our business phone at +603-7498 0040.

Email cancellations must contain the following: First name, last name, company name, domain name, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your project has not been charged. In the event that a cancellation was submitted (via email or phone), and your project was started after, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the project was started, we will refund the project total total less hours developed to that point.

Once we start any project, there is a RM300/hour project management fee. This is typically included in our estimates and proposals, however, if the project is stalled or delayed by the client, this RM500/fee goes into effect immediately and is retroactive from the last ‘email’ or written contact.

Project Freeze Policy

If you wish to place your project ‘on hold’ you must provide payment for all hours expended to the ‘on hold’ point and will will suspend work (and monthly project management fees) for this while it is frozen. However, any project stopped for more than three months will require a NEW estimate of work and another Deposit of payment to initiate work.

Warranty Policy

Troubleshooting or Customer Support Procedure
We suggest you contact our tech support team first by using our contact form. We will then troubleshoot the issue and inform you if the warranty is compliant or not.
If your website isn’t showing up for you (but other web sites are, contact the hosting company FIRST to see if there’s an issue with their server).

30-Day Warranty
All projects (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to programming logic or ‘bugs’.
Warranty does not include any use of the designed/developed pages outside of the specified browsers (usually Internet Explorer and Firefox, current as of 2015). Any changes by the client to any web page on client’s web site will negate our warranty as we are no longer responsible for that code or content.

Spelling Errors, Broken Links
Any spelling errors, broken links or unaligned text, images or videos on a web page will be fixed at NO COST if the following three (3) conditions are met:
1. The content differs from what the client has supplied
2. The client has requested that certain pages (files) be renamed or moved, thereby causing breaks with links to the originally named files
3. The client allows us up to 72 hours to correct the issue(s), after that, all changes are billable to the client.

Term/Termination of Web Hosting Agreement

a. The initial term of this Agreement shall be as set forth in the Order Form (the “Initial Term”). The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE, AGREE AND AUTHORIZE Cara Com My Media Sdn Bhd TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the “Term.”

b. This Agreement may be terminated

i. by either party by giving the other party thirty (30) days prior written notice (subject to an early cancellation fee payable by Customer as provided below),

ii. by Cara Com My Media Sdn Bhd in the event of nonpayment by Customer,

iii. by Cara Com My Media Sdn Bhd, at any time, without notice, if, in Cara Com My Media Sdn Bhd’s sole and absolute discretion and/or judgment, Customer is in violation of any term or condition of the this Agreement and related agreements, AUP, or Customer’s use of the Services disrupts or, in Cara Com My Media Sdn Bhd’s sole and absolute discretion and/or judgment, could disrupt, Cara Com My Media Sdn Bhd’s business operations and/or

c. If you cancel this Agreement prior to the end of the Initial Term or any Term thereafter,

i. you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation,

ii. Cara Com My Media Sdn Bhd shall refund to you all pre-paid fees for basic hosting services (shared, dedicated and/or managed) for the full months remaining after effectiveness of cancellation (i.e., no partial month fees shall be refunded), less any setup fees and any discount applied for prepayment,

iii. you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term (other than basic hosting fees as provided in (ii) above) and (iii) you shall pay an early cancellation fee of $XYZ. Any cancellation request shall be effective thirty (30) days after receipt by Cara Com My Media Sdn Bhd, unless a later date is specified in such request.

d. Cara Com My Media Sdn Bhd may terminate this Agreement

i. if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, legal or regulatory reason, by giving Customer as much prior notice as reasonably practicable or

ii. immediately by giving written notice to Customer, if Cara Com My Media Sdn Bhd determines in good faith that Customer’s use of the Customer Web site or the Customer Content violates any term or condition. If Cara Com My Media Sdn Bhd cancels this Agreement prior to the end of the Term for your breach of this Agreement and related agreements, the Customer’s use of the Services disrupts, Cara Com My Media Sdn Bhd shall not refund to you any fees paid in advance of such cancellation and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation; further, you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term and Cara Com My Media Sdn Bhd shall have the right to charge you an administrative fee of $90.00.

e. Upon termination of this Agreement for any cause or reason whatsoever, neither party shall have any further rights or obligations under this Agreement, except as expressly set forth herein. Termination of this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other legal or equitable rights or remedies to which Cara Com My Media Sdn Bhd may be entitled.

Undefined Terms

If our proposal or estimate does NOT spell out or define an item or process, it is NOT included in our services. It is the client’s responsibility to know what it is that they’re looking for in a given project. If it is not listed in our contract or estimate or proposal, then it is not included as part of that estimate or invoice. It will be billed additional on an ala-carte basis. We only bill for the work we do and we try our best to meet your budget needs.

Contact Us

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